Privacy Policy

Last modified February 1, 2015

CRUXDigital B.V. (“CRUX”) is committed to protecting the privacy of your personal information while using our website ( and when using our on-demand support platform, tools and services offered on the website. CRUX has established this Privacy Policy Statement to assist you to understand how we collect and use personally identifiable information if and when you use our website as a “Visitor”. By using our website you are agreeing to the collection and use of personal information in the manner described in this Privacy Policy Statement.

What information does CRUX collect?

Information you provide: When you use one of the forms on our website, we acquire the data you enter.

Cookies: When you visit the website, we use session “cookies” – a piece of information stored on your computer – to allow the website to uniquely identify your browser. We do not link the information we store in cookies to any personally identifiable information you submit while on our website. Session cookies also help us verify your identity and are required in order to use the Service. CRUX uses persistent cookies, that only CRUX can read and use, to identify you as a valid user of a CRUX Subscription plan and make it easier for you to log in to the Service. The use of cookies by our partners is not covered by our Privacy Policy Statement. We do not have access or control over these cookies.

Log Files: As is true of most websites, we and our third party utility-tracking partners gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. We use this information -which does not identify individual users- to analyze trends, to administer the website, to track users’ movements while on the site and to gather demographic information about our user base as a whole.

Analytics and Remarketing: CRUX uses Remarketing with Google Analytics and/or services like AdRoll to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet. CRUX and and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google’s Ads Preferences Manager. If you wish to not have your information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

How does CRUX use my information?

CRUX may use the collected personal information and other information CRUX collects about your use of the website to operate and make the website available to You, research purposes, and to generally improve the content and functionality of the website. CRUX will also use the collected personal information to send you periodic newsletters. The latter only when we’ve received an opt-in from you.

How can I access and update my information?

Data collected by CRUX: If your personal information changes, you may correct, update, delete or deactivate it by making the change known to us by emailing CRUX at We will respond to your request within 3 business days. CRUX will retain your information for as long as to comply with our legal obligations, resolve disputes, and enforce our agreements.

There might be some latency in deleting archived subscription data from our systems after it’s removed from Production. Although CRUX owns the software, code, databases, and all rights to the website, the Visitors, retain all rights and accountability for the data held by CRUX on their behalf.

Does CRUX share information with third parties?


Does CRUX share the information I provide?

Except as described in this policy, CRUX will not give, sell, rent, share or loan any personal information to any third party other than as outlined in this policy.

Legal reasons: We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. Legal requests must meet the following requirements before we will consider complying with them:

  • Must be in writing and legally issued by a relevant government entity
  • Must be as narrowly defined as possible, e.g., limited to records specific to the individual or entity in question In addition, we strive to be as transparent as possible and we will periodically publish the number of requests received and responded to annually per the current Department of Justice guidelines.

Business Transitions: If CRUX is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Statistical analysis: CRUX may provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related website information to reputable third-party vendors, but these statistics will include no personally identifiable information.

Links to other sites: This website contains links to other sites that are not owned or controlled by CRUX. Please be aware that we, CRUX, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Social Media widgets: Our website includes Social Media Features, such as the LinkedIn and Twitter buttons and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Public Forums: Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials: We post customer testimonials on our website which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at

Surveys: From time-to-time we may provide you the opportunity to participate in surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information, such as email and/or phone number. We use this information to improve our Service to send our customers update on how we are improving the Service based on their feedback.

How does CRUX protect my information?

CRUX maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. If you have any questions about security on our website, you can contact us at

Can I opt out?

You may set your browser to block all cookies, including cookies associated with our website. Users who disable their browsers’ ability to accept cookies will be able to browse our website, but might experience some disfunctionalities.

You can also opt out of our newsletters and surveys and you may follow the unsubscribe/opt out instructions contained in each of those communications.

How will you notify me of changes to this policy?

CRUX may update this policy from time to time. You can review the most current version of this Privacy Policy at any time at If we make any material changes we will notify you by email (sent to the email address we have earlier acquired) or by means of a notice on this website prior to the change becoming effective. Your only remedy, if you do not accept the terms of this Privacy Policy, is to discontinue use of the website.

Contact Us

If you have any questions regarding this Privacy Policy you may contact us at or via postal mail at:

CRUX Digital B.V.
Vogelenzangseweg 28
The Netherlands